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Residents Information

Here are some frequently asked questions and answers for residents of Castle Square. If your questions are not answered below, please contact Xiaoping Wang, Resident Services Coordinator, at


What is Castle Square Tenants Organization (CSTO), and why should I care about it as a resident?




What is CSTO's relationship to Winn?




When should I contact CSTO and when should I contact Winn?




How do I pay rent?




I need some work done on my apartment. Who do I contact for maintenance requests?




How do I file a complaint?



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